Get in Touch with the 问鼎APP Team
问鼎体育器材（中国）有限公司 123 Innovation Road, Pudong District, Shanghai
Get DirectionsGeneral Inquiries: [email protected] Technical Support: [email protected] Business Cooperation: [email protected]
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Find answers to common questions about 问鼎APP products and services.
VELOX shoes feature our proprietary VeloFoam technology, which provides superior cushioning and energy return. Our innovative SpeedCore and FlexWeave technologies work together to deliver unmatched performance and comfort for athletes at every level.
We recommend using our size guide available on each product page. VELOX shoes typically run true to size, but we suggest measuring your foot length and width for the most accurate fit. You can also visit any VELOX store for a professional fitting.
We offer a 30-day return policy for all unworn VELOX products in their original packaging. For online purchases, you can initiate a return through your account or contact our customer service team. In-store purchases can be returned to any VELOX location.
Yes, all VELOX shoes come with a 2-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, or modifications to the product.